In short
- One address for everything: support@staedy.com.
- Include your order or project reference if you have one.
- Never send patient, client, guest or customer personal data.
This summary is for orientation only. The full text below applies.
How to reach us
For questions about an order, website project, private preview, correction, publishing, refund or deletion request, email support@staedy.com. You do not need an account or a support portal.
- Website projects, previews and publishing
- support@staedy.com
- Invoices, payment, refunds
- billing@staedy.com
- Data protection requests
- privacy@staedy.com
- Security reports
- security@staedy.com
- Legal correspondence
- legal@staedy.com
You can also reply directly to any email Staedy sends you. Replies are read by a person.
What to include
- Your order or project reference, if one has been issued.
- The website or business the request relates to.
- The specific answer, source or figure you are asking about.
- What outcome you are looking for.
Do not send patient, client, guest, customer or employee personal data. Staedy reviews public business information and the material needed to produce your website additions; the service is not designed to receive sensitive personal data.